At Yellow Hive, we believe that working sustainably builds trust, strong relationships and healthy growth. That is why we work with five clear ESG impact areas. This makes it clear to everyone what we stand for and what we do in relation to Environment (E), Social (S) and Governance (G), in other words, sustainable business.
In the video below, ESG expert Alexander Heijkamp explains Yellow Hive’s ESG strategy.
No surprises, just clarity
We ensure that customers always know where they stand. We explain what we do, why we do it and what it means. We do this in plain, understandable language. We communicate on time and keep our promises.
What we focus on and measure includes:
- Customer satisfaction, measured by NPS, per label
- Year-on-year improvement in NPS
- External customer communication always in understandable language
- Monitoring response times, claims handling turnaround times per label and complaints
Good for our people
We want colleagues to feel safe, welcome and valued. We support a healthy work-life balance. Everyone is given opportunities to learn and grow. We treat each other with respect and ensure equal opportunities. In this way, our people remain engaged and motivated.
What we focus on and measure includes:
- Annual employee satisfaction survey
- Great Place to Work certification
- Recruitment campaigns
- All roles are clearly positioned within our job framework
- Reducing sickness absence, including through preventive measures
- Leadership training, including training focused on ESG leadership
Leading with integrity
We always put the customer’s interests first. We provide honest advice and are clear about choices, costs and risks. We take responsibility for what we do. Leaders set the right example in this respect. In this way, we build trust and integrity every day.
What we focus on and measure includes:
- Clear ESG governance within Yellow Hive
- A culture and conduct training programme, including AI, data security and ethics
- A whistleblowing procedure available to all employees
Digital trust
We protect customer data with care. We explain which data we use and why. Our systems are well secured and regularly reviewed. We only use new technology when it is safe and subject to human assessment. In this way, customers and colleagues can rely on us.
What we focus on and measure includes:
- Periodic measurement of our security score
- Supplier assessments
- A training programme for digital trust
- Clear IT governance that fits the size of the organisation
Lower emissions, better future
We are working step by step to reduce CO₂ emissions. We travel more smartly, work digitally more often and use energy more consciously. We choose suppliers that also work sustainably. We make our objectives and results visible. In this way, we are building a future for the next generations.
What we focus on and measure includes:
- AnnualCO₂ footprint calculation
- CO₂ reductionplan 2026–2030
- Climate transition plan 2030–2040–2050, including housing, energy and mobility
